Shipping Policy

1. Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order is dispatched, you will receive a confirmation email and WhatsApp message with tracking details.

---

2. Delivery Timelines

Estimated delivery timelines:

• Metro Cities: 3–5 business days

• Tier 2 & Tier 3 Cities: 4–7 business days

• Remote Locations: 5–8 business days

Please note: Delivery timelines may vary during high-volume periods (festive sales, public holidays, etc.).

---

3. Shipping Charges

• Free shipping on all prepaid orders

---

4. Order Tracking

Once shipped, you can track your order using the tracking link shared via email/WhatsApp.

If you experience any delays or issues, reach out to us at:

📩 support@chivio.in
We respond within 24 business hours.

---

5. Delivery Attempts

Our courier partners will attempt delivery up to 3 times.

If the order is undelivered after multiple attempts or refused at the time of delivery, it will be returned to us.

---

6. Address Accuracy

Please ensure your shipping address and contact details are accurate at checkout.

Chivio is not responsible for delays or non-delivery due to incorrect address information provided by the customer.

---

7. Delays Beyond Our Control

While we strive for timely deliveries, delays may occur due to:

• Weather conditions
• Regional restrictions
• Courier operational issues
• Government regulations
  

In such cases, we will keep you informed.

---

8. International Shipping (If Applicable)

Currently, we ship only within India.
For international inquiries, please contact us directly.

“Unsure about size? Check our size guide or Email us before placing your order.”